Contact us

We welcome all comments and inquiries about the programme.

Be sure to read our FAQ section for answers to questions related to the MSc Programme, application procedure, and the Erasmus+ Scholarship. Is your question not listed in the FAQ section? You can send an email to the Course Secretary.


Every effort is taken to ensure that each application is judged fairly, correctly and in line with the admissions policies and best practices of the GEM consortium universities. Applicants who wish to challenge a decision to reject their application may submit a letter in which the nature of the complaint is explained in detail. Complaints from third parties will not be considered.

Letters of complaint should be addressed to:

GEM Course Coordinator
Faculty of Geo-Information Science and Earth Observation (ITC)
University of Twente
PO Box 217
7500 AE Enschede
The Netherlands

Letters of complaint should be sent by mail or courier. A scanned letter may be sent by email to, but must be confirmed by a letter sent by mail or courier to the Course Coordinator. 

Complaints will be assessed and the applicant will receive an answer within 30 working days of receipt of the complaint.

Legal Notices ERASMUS+

Disclaimer on data collection (GDPR)
Information relating to individuals (personal data) is collected and used in accordance with the Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data, OJ L8 of 12.1.2001, p. 1,